Customer Testimonials
Always a pleasant experience with a nice waiting room and relatively quick service! I’m not afraid to go in there!
Amazing service and transportation service. A little high priced for just two front brakes thank you
Really tried to fix the apoxy glue that was dripped on our door from a prior fix of our moonroof
They’re very professional and courteous. They handled my issues in a very timely manner.
This is my second vehicle from Hansel Acura! My car buying experience was great as usual! The staff is very friendly and knowledgeable. I love the Acura Michelle sold me! She was attentive to all my needs and concerns.
Hansel Acura delivers service on-time and at a competitive price. Their service representatives are respectful and work hard to satisfy their customers, and this is also true for their management. Service technicians also demonstrate their competence by returning the car in clean condition and without any returns for Incomplete or shoddy work.
Everyone is very nice. Morgan was wonderful to work with and kept me posted on any updates. She also got me into a loaner, which really helped me out!
Carlos is a great customer service representative. I will recommend him and your dearship. Thank you!!
Michelle took the time to help us with the settings on our new MDX and to carefully explain how to adjust them. She also noticed that some lawn debris was left on the side of the car and had it washed for us again. She was very helpful and informative.
Acura service is a great place to get a maintenance for my car and always take it to there.
Sales team was very kind and efficient. They offered the best deal they could in this market and we’re great about shopping around for a better rate than I was pre-approved for. They’re the only Acura in Nor-Cal that I’ve worked with that was not insistent on useless accessory packages (only an optional Star-Guard alarm system that I opted out of). Victor Love was my salesperson and he was very communicative and supportive through the transaction.
Best place to be. It just feel like home. I recommend to buy your car there. 😉
They are very detailed with follow up and customers needs and service. They go the extra mile.
Good service and Atencion good costumer service and different options drinks, the place is clean
I started looking for a new car earlier this year. Started at Hansel, then went to 4 other dealers. Ended back at Hansel. Michelle Sanchez was very helpful and attentive. She was one of the reason I decided to go back.
I’ve been servicing my car here for the last 10 years Service has always been fantastic
All personel I encountered at this location was STELLAR. Amazing customer service, knowledge, professionalism, kindness, and went above and beyond to instill trust and confidence. Hansel Acura is my place, and Carlos is my guy!! I wil continue to have my car serviced there as well as recommend them to EVERYONE I know.
Reasonable vehicle price, easy to deal with and helpful, no pushy sales tactics, purchase and delivery went smoothly
Nice people car wasn’t actually very clean even tho they said they were cleaning it.
Oil change is getting too expensive. And I remember when you guys used to clean the cars inside and outside, now you guys barely wash the cars.
Good costumer service. Carlos is a great pperson.Very communicative person. Very good explaining on what the service was done. Thank you Carlos
Very accommodating friendly and efficient. The shuttle service, Lyft is an excellent service for me and very helpful in getting me to and from work
Everyone I dealt with at this dealership has been amazing from the start of my car search till the very end of purchasing from them. They are honest and so helpful, I couldn’t recommend them more!
Consistently great service and attention to detail. I've been taking my Acura cars there for over 20 years!
The workers in the service department are very friendly, and my car was ready when promised.
Friendly, on time ,Doing good job ,friendly service, good employees ,good coffee,waiting room is clean❗️
Good customer service, thank you Carlos!! Every thing gets done on time and well done.
Great customer service they help you right away take care of your car. They’ll provide a ride if you need to go somewhere if you don’t want to wait.
Trustworthy, fair and always very friendly. Accommodating and very clear on device needs, work being performed and estimated cost. Fast and reliable.
Very good customer service and attention to detail. Always on time and love that they wash my car!
Very professional and friendly. Customer service was very friendly and informative and accurately walked me to my car to make sure everything was ok.
Since 1994 I’ve been used to fabulous service from prestige and Hansel Acura of Santa Rosa
Hansel Acura gave me a wonderful experience from drop off to pick up. I will definitely go there again
Great hospitality, wonderful experience! I came in wanting a specific suv and left with the exact suv that I came in for. I was assisted by Isamar and Andy which was extremely nice throughout the entire process which my trip to Acura well worth it. If you’re looking for a new vehicle I highly recommend going to the Acura on Corby Ave in Santa Rosa, you won’t regret it!
They have a great crew , great lobby and fantastic service with knowledgeable and experienced technicians
Great service but took longer then originally quoted. Took 2.5 hours instead of 1.5 hours. Still great service.
World-wide, there is no better customer service than this dealership. Impossible to beat this service. I pulled in late in the day, 4:30 Sep 7, 22, with a nail in my tire. The person at the counter ensured I was well taken care. My tire was repaired on the spot and I was safely on my way after 30 minutes. This is not my first experience with them. They are consistently the best!
Very helpful service and kind people. Had to return because of a constant batter problem that was supposed to be fixed last December. They helped and kept true to the warranty, that was superb! Afterward I ordered a key fob. There was confusion with the description, the operator called it a transmitter which had me uncertain of the work but after a conversation it cleared up. Overall the service turned out to be helpful and better than expected.
Friendly customer service and good use of technology for status updates. It would still be good to receive a text when car is ready.
Carlos at Hansel Acura is amazing. He embodies what customer service should strive for at any company. We had a computer problem on our MDX which required a new module that was on back order. With no loaner cars available and Acura corporate not helping, Carlos worked with us and understood how difficult our situation became. We were a bit dismayed by Acura Corporate unwillingness to help and luckily found a work around to keep us driving until the part arrived. The computer module arrived a month early and Carlos worked with us to make sure we had a loaner ...
Service was performed timely, with notification when it was completed. Our representative was on lunch when we came for pickup, and another representative jumped up to assist. All paperwork was completed and ready to go for in and out service.
Everyone is friendly and respectful. The service advisors are knowledgeable. The dealership is sharp. I have been coming here for over 30 years
They kept me updated, provided me what was needed and options, cleaned car.and provided ride as needed
making the appointment was easy. they kept in touch through out the day. they offered timely rides to and from work. they were kind and courteous.
I have been a customer purchasing my 2006 MDX in November 2005. That's seventeen years of excellent service. Thank you
The service is the best from the front desk to the mechanics they are 100% professional welcoming and knowledgeable
Sales experience with Victor Love was great. He was very patient, not pushy and answered all our questions.
The service department has great people: they are friendly, professional, and easy to work with. Highly recommend!
I took my vehicle in, because my back hatch was unable to open, the attendant figured out the problem and serviced my vehicle.
The service was great. Very friendly. Overall experience was awesome. I think this review section shouldn’t make you have a minimum of 15 words. Just sayin.
I have specifically asked for a vacuum inside the car but it wasn’t done .
Thank you for all the help in taking care of the Recall on this Vehicle.
I love going to Hansel Acura because I always get treated with great customer Service. Carlos is always really helpful and very professional at what he does. He always looks for ways to make my experience great at Hansel Acura. I love when he gets to help me with my repairs.
Everything was taken care of in a timely manner and there was not any up sell this visit.
Prompt and courteous check in upon arrival Intermittent updates on service status. Quick check out
Service manager I worked with was great. Ensured it was an efficient visit. In past this was not the case
Friendly staff and reasonable estimates. Carlos kept me informed about the timing and when the car would be ready. Very professional service!
The service is all ways excellent! I’m very satisfied with the atención that I get From Carlos at Santa Rosa dealer!!
I purchased my TLX at Hansel Acura a couple years ago, every experience I’ve had from sales to service has been first class. I really don’t know how it could get any better. I’ve also spent over 38 years in the automotive industry and Hansel Acura is the goal that every dealership strives for.
Professional, customer service oriented and communicative. Easy to make appointments. Washes my car after service is complete.
Very quick and efficient service I had my tire changed and car check out in a short time frame!
Morgan was so professional. She even followed up the next day to be sure I was pleased with the service.
Service manager of Acura has been most helpful 👌 in answering my concerns. The salesmen of the Hansel/Volkswagen who I purchased my vehicle went out of their way to help me with my purchase .
Service was quick and thorough. Carlos was very efficient and helpful. I was pleased. Thank you.
I was disappointed about getting my windows dirty and not cleaning them after they made a mess
Scheduled service. I waited at the dealership while service occurred and it was done timely. Received a positive report on my car and had my questions properly explained. A positive service experience.
Best store ever, service took care of my truck and it was done before the estimated time!
Great Service, friendly staff. Car wash person was exceptionally pleasant and diligent. Thanks very much.
Car ready, On time, as promised, courteous service and my car was washed. Very friendly staff
Easy to work with service rep. No pressure to have unwanted service done. Work completed on time as estimated.
Michelle, Alex, Marci - everyone at Hansel Acura is amazing. Michelle Sanchez is a phenomenal salesperson. She will find you the car you are looking for. Will absolutely be back to the Hansel family of dealerships in the future.
The service was real good, like really really good I liked it. Will come back
Friendly, capable service and great communications. It's always a pleasure doing business with Hansel Acura.
Service manager Carlos Martinez was very helpful and courteous in trying to address the non-working HFL module in our 2006 Acura. Unfortunately, Acura no longer supports this old of a car so a replacement module is not offered by Acura. The service manager was very helpful in providing us the part number in the hopes we could find it on line somewhere else.
Great salesman, appreciate that they didn’t do a dealer markup on the car inventory they have for new cars.
My service appt was prearranged and everything went well. Thanks to the amazing people that I encountered . Thanks
Our first experience with your dealership. Quite positive! Your service manager was quite helpful, and the work was done promptly, and at a reasonable price.
They provided excellent service by doing more than expected. They also washed the dirty car.
Great dealer with honest upfront pricing! Went out of their way to make sure everything was perfect with our new car and we were completely satisfied.
Seamless experience from booking of a service appointment within a few days to friendly and efficient execution.
These folks are the best. I got to speak with the service manager about my air conditioning unit. He explained things about what’s done. Morgan in Service is delightful . She gave me updates all morning an it was done one hour ahead of schedule. Thats why I choose Hansel Acura for my service needs. Tim Randolph
Morgan was fantastic!! My car was serviced and ready much earlier than expected. I will continue to have my car serviced at Hansel Acura
The entire Acura Team was outstanding and very accommodating with both the purchase and trade in of our MDX's. Michelle S. (our sales rep) went out of her way to make sure everything went perfectly. I would certainly recommend this dealership to family and friends!! Thank you!!
Staff was friendly and professional; Very professional waiting area; Oil Change and tire rotation and car was ready when promised. All these are reasons I have been coming here for service for ten years!
Friendly, professional, good service and very good people. I recommend people going to this dealership.
very professional, friendly, clean everything is very easy to understand. exact times, reminder, great service. Thank you!
The entire Acura Team was amazing. Parts worked very hard on getting the parts I needed and even found alternatives for ones that were back ordered with no ETA on delivery time. Morgan was very friendly and made a difficult situation more pleasant.
I like your service. your service is great. I will always like my car to your shop.
Friendly service. Even ordered and Uber for me to get to work while they serviced my vehicle.
Everyone is very friendly and easy to work with. They take good care of my car and have for many years.
Always quick, attentive, communicative service at Hansel. It’s a pleasure doing business with them.
As always, the service team was great! They kept me up to date on the status and I was out in just over an hour for oil change and tire rotation. I choose this dealer over the quick oil change places every time! The prices are comparable and usually less than the other guys, and there's a great lounge area that I can use while my car is being serviced!
Carlos was amazing very helpful and always kept me updated I wish all services advisors where like him !
